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News

14.06.2018

Continuity with Customised Products

Stability and co-determination further belong to the keystones of the customer philosophy of GUARDUS, which is now part of the ZEISS Group

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24.04.2018

ZEISS Acquires Analysis and Production Management Software Supplier

ZEISS and GUARDUS have announced that the software solutions supplier for computer-supported quality assurance and production management systems based...

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1.6. Complaint Management

ZEISS GUARDUS Complaint Management enables the efficient processing and tracing of complaints and returns in a common system. Internal and external complaints are collected and monitored beyond the limits of a department or a location – from sales, quality assurance and production departments, and R & D to distant locations via Internet. This manages not only complaint reports, 8D-reports and findings (including failure images) for an incident but also commercial and technical decisions, as well as complaint costs, measures and deadlines. Thus, the customer always gets the latest status of his complaint. This quality knowhow offers concrete clues for product quality and is included together with the suppliers assessment in development and production planning.

 

Complaint Management
  • Operation Processing
  • Results Data and Defect Images
  • Status Administration
  • Complaint Costs
  • Evaluations
  • Integration into Traceability
  • 8D Report
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    GUARDUS MES Complaint Management enables the efficient processing and tracing of complaints and returns in a common system.

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